FAQS

All of our services are currently free of charge. We are funded by individual donations, foundations, corporations, and public funds to deliver all of our meals without any cost to you. If you’d like to donate, you may do so, but it’s not required.

We serve in the Stark County area. Currently, we cannot deliver meals to anyone outside of Stark County.

We deliver to anyone with a documented life-threatening illness or diseases such as cancer, end-stage renal disease, congestive heart failure, multiple sclerosis, or another such illness and documented difficulty preparing or accessing healthy meals due to illness treatment, side effects, ambulation difficulties, or another disability. We do not qualify people based on age or income.

We understand that a diagnosis of a life-threatening illness affects a whole family. Compassion Delivered can provide meals to spouses, partners with disabilities, children under 18, adult children with disabilities, families, caregivers, and anyone else in your household who has a disability or difficulty preparing meals. Our Intake team determines eligibility on a case-by-case basis.

We deliver every Friday. Your address determines the route you will be on. Someone must be home to accept the delivery or make arrangements with Compassion Delivered to adjust delivery. If we need to change or add a delivery day, we will ensure that you receive notice of changes before the change or add.

Our dedicated team of volunteers delivers all the meals. If you’d like to know more about volunteering, please get in touch with us at volunteer@compassiondelivered.org or visit the volunteer page of our website.

Yes, you or someone in your household must be home to accept meal deliveries. Other arrangements can be made with Compassion Delivered on a case-by-case basis.

If you do not receive your meals by the end of the scheduled window for delivery, please call the Intake team at 330.575.0996 Staff is in the office during all delivery hours.

Unfortunately, we cannot take them back, but please feel free to use them for your personal use.

Please let Compassion Delivered know when you are applying for our meals if you have any of the following, and we will do our best to accommodate. Our ability to provide meals to those with allergies or restrictions is limited.

We are happy to help you change your diet to meet your medical and health needs. Please call Compassion Delivered at 330.575.0996 to discuss any changes. Please note it takes at least 7-10 business days for us to make significant changes to your meal plan as our kitchen staff needs time to prepare your new meals.

We are closed on the most expected holidays, but we will always communicate with our clients when we are closed for a holiday. Deliveries will still occur before or after a holiday if the holiday falls on a Friday. If weather conditions make delivery difficult or dangerous for our volunteer drivers, your meals may be late. We may reschedule meal delivery for a different day in extreme weather conditions. If you have concerns, please call us at 330.575.0996. A staff member will speak to you, or our voicemail message will say if your delivery is canceled and when you can expect your next delivery.

Some clients may only need our services for a short time while on treatment, and others stay on service for several years. You will receive meals as long as you need us and qualify for our service. Every three to six months, we will send you paperwork to update your health status with your healthcare provider. All clients are required to complete this paperwork; failure to do so will terminate the services we provide to you. When you receive your first meals from Compassion Delivered, you will receive additional information reflecting our organization. (in-home letter, welcome letter)

If you have any questions, please call Compassion Delivered at 330.575.0996